Expanding Digital Book Access at the University of California (Project LEND)

Project Context:  Funded by a grant from the Andrew W. Mellon Foundation, the project aims to come up with a service design that supports legal access to digital versions of books in library collections. 

My role: I am the sole UX researcher in the user requirement team. responsible for designing and implementing research activities, drafting interview/moderator guides, recruiting and scheduling participants, moderating focus groups, analyzing data, presenting findings, and managing stakeholder relationships. 

Research Guestions:  

RQ #1: Understanding user needs for digital access among diverse faculty and students

  • What are users’ practices around finding, accessing, and using ebooks and digital text for teaching, research, and coursework?
  • What do they like and dislike about their current experiences?
  • What are users’ unmet needs regarding access?

 RQ #2: Conceptulizing transformative use case of ebooks for the future

  • How do faculty and students imagine new and future use cases for ebooks and digitized books for teaching, research, and coursework?
Research Method: Focus group with faculty, undergraduate students, graduate students across different institutions in the US

Understanding how older caregivers use carework platforms

Project Context: Older adults are increasingly acting as caregivers, given population aging and pervasive caregiver shortages. Meanwhile, gig economy-based care platforms have also become popular. We know little about how informal caregivers, particularly older ones, use carework platforms to supplement and offload some of the burdens of caregiving work.

My role: I am the lead researcher, working closely with one senior researcher and one junior graduate researcher. 

Research Guestions:  

RQ #1: What carework platforms do older caregivers use for caregiving help? What tasks do older caregivers use them for? What factors are related to older caregivers’ frequency of using caregiving help via carework platforms? What factors are related to older caregivers’ intention to continue using caregiving help via carework platforms?

RQ #2: How and why are older caregivers using caregiving help via carework platforms?

RQ #3: What are the main concerns and needs of older caregivers seeking caregiving help via carework platforms? 

Research Method: Survey with  older adults aged 65 and above across the US who have experience being an informal caregiver for the past 12 months and using carework platforms  

Understanding the use of wearable activity trackers (WAT) among older adults

Project Context:  Most people discontinue using wearable activity trackers within the first 6 months. Older adults can particularly benefit from using trackers long-term. Little comprehensive evidence exists with regard to the long-term use of activity trackers by older adults, including their motivations for long-term use; and differences between nonuse and short- and long-term use. 

My role: I was one of the research assitants, working closely with four senior researcher and three other graduate researchers. 

Research Guestions:  

RQ #1: What features and functions do users like, use frequently, or want to have? Why do users start, continue, or discontinue using trackers?

RQ #2: How did long-term power users develop and maintain the habit of using a tracker regularly?

RQ #3: Who is the long-term power user?

Research Method: Focus group with non-users, former users, short-term users, and long-term users; Interview with 20 long-term users (defined as those who used the wearable activity trackers as more than six months); Survey with users who have used wearable activity trackers